Customer Support
Clear answers, and a direct way to ask for help.
What is the difference between the three paddles?
RALLY 15 has a 15 mm PP honeycomb core and fiberglass face. TOUCH 16 has a 16 mm PP honeycomb core and fiberglass face. LEAP 16 T700 has a 16 mm PP honeycomb core and T700 carbon-fiber outer face. Compare their colors, player profiles and current prices in the paddle guide.
Compare the rangeWhat currency does the store use?
Product prices are shown in US dollars (USD). Check the order summary before placing your order for any available delivery charges or taxes.
How can I check delivery to my location?
Orders ship from China by air for US$8 per order. Delivery timing depends on the destination and customs. Send your country and postal code if you need delivery arrangements confirmed.
Shipping and returns helpI need help with an order.
Email info@pikimelo.com or message us on WhatsApp. Include the order number and the email used at checkout. If the issue is visible, clear photos of the product and packaging can help.
Can I change or cancel an order?
Contact us as soon as possible with the order number and the change you want to make. We will confirm what is possible for that order before you rely on a change or cancellation.
How do I request a return or report a problem?
Unused items may be returned or exchanged by request within 30 days after delivery. Our paddles also carry a 12-month limited warranty for material and manufacturing defects. Contact us first with your order details and the issue; wait for instructions before returning any item.
Get product supportAre the product images photographs?
Product images are design visualizations, not production photographs. Actual color and finish may vary. If a particular appearance detail is important to your purchase, ask us before ordering.
How should I care for my paddle?
Clean gently, keep the paddle dry and avoid extreme temperatures. Our short care guide explains a simple routine and when to contact us about a concern.
Read the care guideRequest product or return support.
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