Warranty & Product Support
A 12-month limited warranty for material and manufacturing defects.
What is covered.
Pikimelo paddles are covered for 12 months from delivery against defects in materials or manufacturing under normal use. Keep proof of purchase. If a claim is approved, we will arrange repair, replacement or another appropriate remedy after reviewing the product and circumstances.
What is not covered.
Normal cosmetic wear, grip wear, scratches, changes from ordinary play, accidental or impact damage, misuse, water or extreme-temperature damage, and unauthorized modifications are excluded. This warranty does not promise a particular playing performance or cover damage caused by improper care.
How to request support.
Use the product-support form or email info@pikimelo.com. Include the order number, purchase or delivery date, model and a description of the concern. We may ask for clear photos and further information before confirming the remedy or return instructions. Do not send the paddle back until you receive instructions.
Your rights.
The warranty supplements applicable consumer rights and does not remove rights that cannot lawfully be excluded. If you are unsure whether a concern is covered, contact Pikimelo so we can review it.
Request product or return support.
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